At Trishul Gems, we take immense pride in the quality and authenticity of our gemstones. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • You have 7 days from the date of delivery to initiate a return.

  • To be eligible for a return, your gemstone must be unused, in the exact same condition that you received it, and in its original packaging.

  • Crucial: The gemstone must be returned with all original documentation, including any laboratory certificates, appraisals, and invoices. Missing certificates may result in a rejection of the return or a replacement fee.

2. Non-Returnable Items

  • Custom-cut gemstones, engraved items, or custom-designed jewelry pieces are final sale and cannot be returned.

  • Gemstones that show signs of wear, damage, or alteration by a third-party jeweler.

3. Return Process To initiate a return, please contact us at support@trishulgems.com with your order number and reason for return. If your return is accepted, we will provide you with instructions on how and where to send your package.

4. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service and purchasing shipping insurance for high-value gems.