Payments

What payment methods do you accept?

TrishulGems accepts Credit Card, Debit Card, Net Banking, Cash Card, Bank Deposit, Mobile Payment, UPI, and Cash on Delivery..

Which type of Debit Card/Credit Card do you accept?

For Cards issued in India, we support Visa, American Express, Diner's Club, and JCB Cards, through CCAvenue Payment Gateway. For cards issued outside India, we support all of them through our PayPal and CCAvenue payment gateways.

Do you offer a COD facility?

Yes, we offer a COD facility.

Do you support UPI Payment?

Yes, we do support UPI Payment. While shopping online, users can pay through UPI when UPI is available as a payment option. Users will need to enter his/her (VPA) Virtual Payment Address (xyz@upi), Subsequently, the user will receive a collect request on the BHIM app. The user is just required to enter the UPI-PIN to complete the payment. All payments are instant and 24/7, regardless of the bank's working hours.

What type of Mobile Payments do you support?

You can make mobile payments using State Bank of India / Paymate through our CCAvenue Payment Gateway

How will the customer be informed/notified about the successful transaction?

After a successful transaction, the customer will receive a confirmation email on their registered email address.

What should the customer do if the transaction has failed?

If the transaction has failed, then the customer will get the refund within 24 - 48 hours. You can also email us at support@trishulgems.com or call us at +91 77100 75512.

What happens if the customer’s account has been debited and the merchant has not received the payment?

If the customer has made the payment and the merchant has not received the payment, then the customer can share the transaction details with us at support@trishulgems.com or call us at +91 77100 75512.

Ordering

How can I order something on GemPundit?

You can order online or via the phone by contact our Customer Support.

Can I get a custom jewellery design made for my gemstone?

Yes, you can get a custom jewelry design made for your gemstone. However, the cost of custom jewelry should be above INR 40,000 ($ 540). Also, it depends on the design as certain designs are not possible to make by hand, or cannot be made within the price that we display for the other designs. To have better clarity, please email us your design and gemstone details before you place your order, and our customer support team will respond to you after reviewing internally if the design can be made. We try our very best to accommodate your request. Do note however that certain designs can incur an additional fee for making the jewelry, depending on the complexity of the design.

What is the Free Lab Certificate?

Today there are a lot of websites and shops that sell lab-created or man-made gemstones as natural gemstones or heated/treated gemstones as unheated/untreated, or gemstones of lower quality origin/mines, as gemstones of a higher quality origin/mine. There is no easy way for the novice buyer to detect these, except for an authentic gemstone lab certification. GemPundit provides a free lab certification which is ISO and govt. certified, regardless of the cost of the gemstone from third-party external labs. You will receive a free lab certificate, even if your gemstone is for INR 100 ($ 1.5) or for INR 1 Million ($ 13450). You should never buy a gemstone without a lab certifying its composition, treatments, and origin.

How can I tell if a gemstone is real or fake?

The authenticity of a gemstone can only be identified by a renowned Gem Testing Laboratory. One can consider an expert gemologist for primary consultation but must always rely on the Gem Lab Certificate issued by a trusted Gem Testing Lab. The certificate from the Gemstone Laboratory ensures and lists vital descriptions about the gemstone that will offer great assurance to the buyers. It helps to avoid the chances of getting duped by purchasing fake gemstones. At GemPundit, we give our consumers the advantage of certainty by providing authentic IGI, GIA, GRS, GII, etc. gemstone certificates with every purchase.

How much time does it take to dispatch a loose gemstone?

For metro cities, courier companies typically take up to 1 to 3 days to deliver the product and for non-metro cities, it will take 4 to 7 days to deliver the product from the date it is dispatched. However, if you are taking pooja energization service or paid certification, then it can take additional 2-5 days to deliver the product based on the service or certificate you choose.

Viewing Orders

How do I see my orders and order status?

In order to see your order and order status, the first and foremost thing is to login into your TrishulGems account. Go to the My Account section and you will see your order details under the Order tab. Check your order status here. (https://trishulgems.com/my-account/orders/)

How can I track my order?

Once the order is shipped, you will get a mail from our team in which the order tracking id and web link are mentioned. You can track your shipment online from the given link and tracking id. Also, you will get timely notifications on your registered email address regarding your order.

Cash On Delivery

What is Cash on Delivery?

Cash on Delivery means that you will pay the courier person in Cash when your order reaches you, and not at the time of placing the order.

Is Cash on Delivery available for all locations?

Cash on Delivery is available only in certain locations in India. Unfortunately, courier companies don't offer this service in all locations, and hence, once you place your order, our customer service team will assist you in case, cash on delivery is not available for your Pincode. Typically, all big metros and most big towns can avail the Cash on Delivery facility. Certain states like West Bengal are completely unavailable for Cash on Delivery. Also, up to a certain value, the courier companies will accept cash. Firstly, we do not offer a COD facility below INR 5,000. Secondly, through Delhivery, the COD facility is available above INR 5,000 and the maximum threshold for collecting the cash payment is INR 1.5 lakhs and via Blue Dart, the maximum threshold is INR 50,000. For more information, you can contact our Customer Support.

Is Cash on Delivery available for all products?

Cash on Delivery is available for all non-customized orders. Customized Orders refer to an order, which is specifically created for you. In such cases, you will need to pay the custom amount in advance (not the whole amount). For example, Gemstone placed in a pendant, ring, or bracelet is a customized order. Similarly, orders including paid certificates (such as GTL, IGI, IGI-GTL) or Pooja energization services are also customized orders. So you will just need to pay the amount for the ring, pendant, bracelet, any pooja services, or certificate upfront, and you can avail Cash on Delivery for the remaining amount.

Is Cash on Delivery available for any amount?

We offer Cash on Delivery service using reputed third-party courier companies like BlueDart, Delhivery, FedEx, etc. The COD option is available for orders above INR 5,000 only. Typically, all big metros and most big towns can avail the Cash on Delivery facility. Certain states like West Bengal are completely unavailable for Cash on Delivery. Also, up to a certain value, the courier companies will accept cash. We request that you reach out to our Customer Support team for up-to-date information for your Pincode.

How does Cash on Delivery work?

When you place a Cash on Delivery order, our customer support agent verifies your name, address, phone details in your order, as well as Cash on Delivery availability in your location. Based on what the agent finds out, you will be informed of the approval via email, or denial via phone within 24 hours.
Once approved, we start working on your order and dispatch it via the Cash on the Delivery courier company. The Cash on Delivery courier company agent will bring the package to your home once it reaches your city.
You will have to pay him the amount in Cash so that he can give the package to you.

How many days does it take to deliver the order?

Cash on Delivery takes the same number of days to deliver as a typical normal courier.
For metros, courier companies typically take 1 to 3 days to deliver the product from the date dispatched. For non-metros, courier companies typically take 4 to 7 days to deliver the product from the date it is dispatched.

Can I pay the Cash on Delivery courier person in any other way than Cash?

No, our COD partner will only accept cash payment at the time of delivery.

Will the Cash on Delivery courier person call before he comes?

Typically, the Cash on Delivery courier person do not call or SMS on the first attempt. You will receive an SMS in case you weren't at home when they arrive, and you can coordinate with them so that the order reaches you on time.

Can I track my Cash on Delivery shipment online?

Yes, we only ship your products through couriers where your shipment can be tracked online. Once your order is shipped you will be sent an email with the web link to track your shipment online.

If I have placed an order with a COD option, can I change it to prepaid order?

If your order is not yet dispatched, then you can request advance payment. Once the order is shipped, there will be no change in the payment mode.